Senior Key Account Manager – Footwear (Amazon & Zappos)

About the role

We are looking for a highly commercial and organized Senior Key Account Manager to lead our footwear business on Amazon and Zappos. This visible position will act as the primary external representative for the Amazon Division, translating internal strategy into execution with both marketplaces.

Key responsibilities

• Serve as the lead commercial contact for Amazon and Zappos, managing day‑to‑day relationships, annual terms, promotional funding, growth plans and issue resolution.
• Present assortments, seasonal strategies and product launches, aligning on priority styles, marketing support and commercial opportunities.
• Drive seasonal buys, promotional calendars, markdown strategies, pricing actions and in‑season initiatives to meet sales, margin and inventory goals.
• Identify whitespace opportunities and emerging trends, partnering with Merchandising to develop growth initiatives.
• Collaborate cross‑functionally with Planning, Marketing, Product Merchandising and Operations to align launches, inventory flow and promotional support.
• Monitor business performance, inventory positions and order flow, proactively addressing risks and opportunities.
• Troubleshoot order, launch, promotion and operational issues, ensuring timely solutions across teams.

Required profile

• 8+ years of experience in key account management, buying, merchandising, marketplace commerce or similar commercial roles within footwear or apparel.
• Deep understanding of the Amazon 1P business model, including vendor negotiations, promotional strategy and in‑season management.
• Strong commercial instincts with the ability to balance topline growth, margin, inventory and operational execution.
• Proven ability to work cross‑functionally, influence teams and drive execution in a fast‑paced, high‑accountability environment.
• Highly organized with strong attention to detail.

Required skills