Virtual Home Care Operations Coordinator

About the role

Health & Virtuals supports US-based non-medical Home Care Agencies by placing trained remote professionals into their daily operations. As a Virtual Home Care Operations Coordinator (VHHOC), you coordinate between clients, families, caregivers and agency management so that scheduled services run smoothly, communication stays consistent and administrative workflows stay in order. The role is fully remote, with an 8:30 AM to 5:30 PM EST shift.

Key responsibilities

• Client intake and onboarding: handle inquiries and service requests, collect client information, coordinate onboarding, document preferences and schedules, and keep accurate client profiles and records.
• Caregiver scheduling: schedule caregivers by client needs and availability, manage shift changes, rescheduling and cancellations, track attendance and missed shifts, and keep caregivers informed.
• Client and family communication: handle calls, respond to inquiries, share service updates, follow up on satisfaction and escalate complaints or emergencies to management.
• Documentation: maintain client and caregiver records, update schedules, track completed service hours and timesheets, keep communication logs and assist with service agreements.
• Billing and payroll: track working hours, verify service hours, support invoice preparation, resolve timesheet discrepancies and provide administrative support for payroll.

Required profile

• Understanding of US non-medical home care operations, client intake and caregiver scheduling.
• Strong customer service and written and verbal communication skills.
• Organized, reliable, able to manage several schedules and priorities, and comfortable working independently within structured workflows.
• Familiarity with HIPAA regulations, client privacy and confidentiality; prior home care experience is preferred but not required, and training is provided.

Required skills

• Digital tools, including CRM and home care management platforms.
• Google Workspace / Microsoft Office.
• Communication tools such as Slack, Zoom and Microsoft Teams.
• Service-hour tracking, billing and timesheet management basics.