Operations & Administrative Coordinator

About the role

FPB Investment Properties, a South Florida-based real estate brokerage and property management company specializing in investment properties, residential real estate and vacation rentals, is looking for a reliable, organized and communication-focused Operations & Administrative Coordinator. The role supports daily business operations by handling administrative tasks, monitoring communication channels, answering customer inquiries, coordinating operational activities and following up on requests. It calls for strong written communication, attention to detail, problem-solving and the ability to manage several responsibilities independently.

Key responsibilities

• Monitor and respond to customer inquiries via the company phone line, business WhatsApp account and vacation rental platforms such as Airbnb, Vrbo, Quo and Hostaway, forwarding complex issues to the right team members.
• Maintain and organize company documents and records, prepare reports, update spreadsheets and trackers, and manage email correspondence.
• Coordinate schedules, appointments and follow-ups, and support management with day-to-day administrative needs.
• Track pending requests and operational issues, coordinate property-related activities and guest requirements, and report back to management.
• Keep accurate records of customer inquiries and their resolution status, and escalate important updates.

Required profile

• Excellent written and verbal English.
• Experience in customer support, administration, operations or coordination.
• Ability to work independently in a remote environment.
• Preferred: experience in real estate, property management or vacation rental operations, and familiarity with Airbnb, Vrbo, Hostaway or similar booking platforms.

Required skills

• Comfortable using WhatsApp, email, spreadsheets and online communication platforms.
• Strong organization, attention to detail and follow-up skills.
• Proactive problem-solving and ability to multitask.