Business Operations & Executive Support Coordinator (US Hours)

About the role

A US-based business offering bookkeeping services and e-commerce is looking for a proactive, resourceful and highly organised Business Operations & Executive Support Coordinator. This is a varied, hands-on remote role combining marketing, operational coordination, administrative support, basic bookkeeping and e-commerce management. The ideal candidate wears multiple hats, takes initiative and uses technology and AI tools, especially ChatGPT, to streamline workflows.

Key responsibilities

• Coordinate marketing and social media content across the bookkeeping business and its e-commerce ventures, keeping an active online presence.
• Support day-to-day operations by organising workflows, managing schedules and tracking priorities.
• Use ChatGPT and other AI tools daily to research, organise tasks, document workflows and streamline processes, and help maintain SOPs.
• Assist with e-commerce platforms such as Shopify, Amazon and Etsy, including listings and updates.
• Use QuickBooks to capture and categorise expenses, and export and review transaction data in Excel.
• Handle general administrative tasks, keep records organised and stay in regular contact with the business owner.

Required profile

• Experience in operations, business administration, executive assistance, marketing coordination or a similar multifaceted role.
• Strong organisational and time-management skills, able to handle competing priorities without constant supervision.
• Excellent verbal and written communication, including on calls and with a direct, fast-paced business owner.
• Resourceful, independent and solutions-oriented, with a long-term mindset of at least three to five years.

Required skills

• Working knowledge of social media platforms and content management.
• Regular use of ChatGPT for research, task management and workflow support.
• Familiarity with QuickBooks and basic bookkeeping.
• Exposure to Shopify, Amazon or Etsy, with quick learning of new systems.