Transportation Support Coordinator – Remote

About the role

The Transportation Support Coordinator works from home to assist drivers, dispatchers, brokers, and operations, ensuring freight moves smoothly without delays. This position is ideal for candidates looking to learn logistics fundamentals and later transition into an independent freight dispatcher role.

Key responsibilities

• Provide drivers with updated instructions, addresses, and appointment times while tracking ETAs, delays, breakdowns, and HOS considerations.
• Confirm pickup and delivery appointments, track loads, update brokers/shippers in real‑time, and verify BOLs and PODs.
• Estimate realistic load/unload times, prevent overscheduling, and manage documentation by uploading paperwork into the TMS and tracking detention, layover, and TONU opportunities.
• Communicate status updates to customers and brokers, maintain professional relationships, and send check calls.

Required profile

• Clear communication and strong organizational abilities.
• Attention to detail and capacity to multitask under pressure.

Required skills

• Basic familiarity with load boards.
• Experience with Transportation Management Systems (TMS) or willingness to be trained.