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Team Lead – Support Department

atlas-technica · New York

New
Hybrid Senior 🇬🇧 English
Microsoft Windows Microsoft Office Microsoft 365 Exchange Online SharePoint Online Intune Azure AD Teams Windows Server Active Directory Group Policy Citrix XenApp Sophos VMware Hyper-V TCP/IP LAN DMZ WAN DHCP DNS Routing Switching Firewalls ConnectWise Azure AWS Google Workspace Box Dropbox Duo Okta AirWatch Carbon Black Cylance CrowdStrike SentinelOne Nimble Pure Storage NetApp EMC XenServer

Job description

About the role

Atlas Technica is seeking a Team Lead to manage a growing support team in New York. The role combines technical oversight with people management, supporting hedge fund and investment‑firm clients.

Key responsibilities

  • Supervise Junior Systems Engineers and Interns, acting as the primary escalation point.
  • Approve PTO, manage time‑entry, conduct performance reviews and provide coaching.
  • Own technical projects, guide solutions, and consult with clients.
  • Manage relationships for a subset of assigned clients and assist with client escalations.
  • Participate in on‑call rotation, client meetings, and organizational improvement initiatives.

Required profile

  • Minimum 2 years of people‑management experience and 5 years of IT experience (desktop support, systems engineering, administration).
  • Strong verbal and written communication skills.
  • Experience working in an MSP environment.

Required skills

  • Microsoft Windows, Microsoft Office, Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams).
  • Windows Server, Active Directory, Group Policy.
  • Citrix XenApp, Sophos endpoint protection.
  • Virtualization (VMware, Hyper‑V).
  • Networking fundamentals: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, routing, switching, firewalls.
  • Familiarity with ConnectWise, Azure, AWS, Google Workspace, Box, Dropbox, Duo, Okta, AirWatch.
  • Exposure to cybersecurity tools such as Carbon Black, Cylance, CrowdStrike, SentinelOne.
  • Knowledge of storage/virtualization platforms (Nimble, Pure Storage, NetApp, EMC, XenServer).

What we offer

  • Competitive salary.
  • Comprehensive benefits and great perks.
  • Professional yet friendly environment with career development opportunities.

Questions fréquentes

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Source : ats:breezy

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Published 14 hours ago

Expires 1 month from now

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atlas-technica

New York

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