Senior RMA Repair Technician

About the role

Matrix designs, manufactures, and sells innovative safety‑focused technology. We are seeking a Senior RMA Repair Technician to lead advanced inspection, troubleshooting, testing, repair, and warranty evaluation of electronic assemblies returned through the RMA process.

Key responsibilities

• Lead testing, troubleshooting, repair, and validation of returned electronic assemblies, sub‑assemblies, and finished goods.
• Perform component‑level diagnostics using schematics, work instructions, and standard electrical test equipment.
• Determine repairability versus scrap based on technical findings, cost, and company guidelines.
• Document test results, root‑cause findings, repair actions, parts used, and final disposition in applicable systems.
• Maintain inventory, a clean and safe repair area, and support development of repair procedures and documentation standards.
• Provide technical guidance, training, and mentorship to repair technicians and collaborate with cross‑functional teams to identify recurring failures and process improvements.

Required profile

• Associate degree in Electronics, Engineering Technology, or related field (or equivalent experience).
• 3‑5 years of experience in electronics testing, troubleshooting, repair, manufacturing, or field service.
• Strong ability to read and interpret electrical schematics, bills of materials, and technical documentation.
• Proven leadership, coaching, and mentoring skills in a fast‑paced repair environment.

Required skills

• Digital multimeter, oscilloscope, power supply, and signal generator operation.
• Soldering, de‑soldering, component replacement, and PCB assembly repair.
• Electronic test and diagnostic equipment proficiency.
• Root‑cause analysis and documentation of technical findings.

What we offer

• Premium free medical, dental and vision insurance (spouse coverage required for major medical).
• On‑site health clinic and optional gym membership.
• Basic life insurance (2× annual base salary) and optional AD&D coverage.
• Short‑term and long‑term disability insurance at no cost.
• 401(k) plan with up to 8% company match.
• Paid holidays, vacation time, educational reimbursement, scholarship program, and esports room.