Senior Client Manager - Large Accounts

About the role

Marsh is looking for a Senior Client Manager to join its Region Market Development team at Marsh People & Investments, managing a portfolio of large and jumbo client accounts (5,000+ employees). The role is based in the Southfield office and is hybrid, with at least three days a week spent in the office.

Key responsibilities

• Manage a portfolio of large client accounts, ensuring client satisfaction and handling escalated issues effectively.
• Grow client revenue by building internal and external networks and channels with key buyers and creating new business opportunities.
• Develop and maintain process rigor on business development leads, track activities and drive teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh teams to create tailored solutions for clients.
• Work with Marsh People & Investments consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organisations.

Required profile

• At least 15 years of experience in a consulting environment, with proven success in client management.
• Ability to understand and respond to client business needs, priorities and industry environments.
• Experience engaging C-suite and senior executives across HR, Finance and IT sectors is a strong advantage.
• Proven ability to build and expand buyer hubs and enhance strategic relationships.

Required skills

• Strong project management, financial acumen and communication skills.
• Strong business acumen, with a proactive approach to problem-solving and solution architecture.

What we offer

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant, inclusive culture with a wide range of career opportunities.
• Benefits and rewards designed to support well-being.