Resident Services (Front Desk) - Concierge

About the role

Experience Senior Living is expanding its Resident Services team and is looking for a Front Desk / Concierge professional. The shift is full-time, Tuesday to Saturday, 3pm to 11pm. The role acts as a point of contact for residents, families, guests, vendors and staff, and coordinates services and community activities.

Key responsibilities

• Answer the phone within 3 rings, take detailed messages and route calls appropriately.
• Coordinate services for residents and families, such as dry cleaning, grocery and drug delivery, dinner reservations, beauty services, theater and movie tickets, and transportation to events and appointments.
• Welcome new residents and families within the first week of arrival and connect them with nearby community resources.
• Monitor the transportation sign-up sheet, coordinate the community's transportation schedule and liaise with the culinary department on meal reservations.
• Make reminder calls to residents not in the dining room and maintain RSVP lists for events and special meals.
• Maintain security by following procedures and monitoring resident and guest sign-in and sign-out logs.
• Keep the reception, lobby and welcome area safe, clean and organized, receive and sort mail, and log packages.
• Follow up after services to confirm satisfaction and provide written confirmation on reservations.

Required profile

• Experience as a Concierge, Front Desk, Receptionist or in a customer service role preferred; 1 to 2 years of work with seniors preferred.
• Valid driver's license with an acceptable driving record, as driving may be required.
• Able to work varied schedules including weekends, evenings and holidays.

Required skills

• Independent judgement and discretion in decisions for the benefit of customers.
• Verbal, written and pictorial communication, with patience and confidence.
• Time management and efficient use of standard office equipment.
• Use of computers, iPad/tablet, Word, internet and email.

What we offer

• Pay of $17.00-$18.00 per hour.
• Medical, dental, vision, STD/LTD, life and voluntary life insurance, and 401k with employer matching.
• Paid holidays and up to 20 days PTO in the first three years.