Resident Experience Ambassador (Weekends)

About the role

The Experience Senior Living team in Akron is looking for a part-time Resident Experience Ambassador to join its team on weekends. The role helps run the daily and monthly activity program for residents and their families, and works closely with the Resident Experience team.

Key responsibilities

• Facilitate socials, games, crafts, cooking, movies, outings, outdoor time and other activities according to the monthly and daily schedule.
• Work with the Resident Experience team to bring new ideas and suggestions for the monthly program.
• Help create and adjust the Resident Experience plan for each resident, and make sure every resident receives a copy of the monthly activity calendar.
• Invite and engage all residents who wish to take part, and assist in bringing them to and from activities.
• Use Lifeloop to document attendance at planned activities and 1:1 interactions.
• Report to the Resident Experience Director any personal, emotional, cognitive or environmental concerns that limit a resident's participation.
• Maintain a customer focus, treat others with respect and integrity, and may drive the company van or vehicle as required.
• May perform other duties as assigned.

Required profile

• Previous experience organizing activities or event planning preferred.
• One to two years of working with seniors preferred.
• Valid driver's license with an acceptable driving record, as the position involves driving duties.
• Able to work varied schedules including weekends, evenings and holidays.

Required skills

• Independent judgement and discretion in decisions that serve the resident's best interests.
• Verbal, written and pictorial communication, and ability to operate standard office equipment.
• Effective use of computers, tablets, Word, the internet, email, social media and Resident Experience software platforms.
• Creative, problem-solving approach and teamwork.

What we offer

• Medical, dental, vision, STD/LTD, life and voluntary life insurance.
• 401k with employer matching.
• Paid holidays and up to 20 days of PTO in the first three years.