Renewals Manager (Remote, US)

About the role

Eve is a legal technology company helping plaintiff law firms handle more cases and recover more for clients, using AI across every stage of a case. As the first renewal hire, the Renewals Manager builds the renewals function alongside the Renewals Team Lead, working remotely for US-based candidates. The goal is to keep Enterprise Gross Retention at 97%+ and Enterprise Gross Retention at 93%+.

Key responsibilities

• Own the ops layer of renewals: run auto-renewal processing, forecast hygiene and contract audits, and help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
• Partner with the Scaled CSM to manage renewals across the scaled book, blending automation with light-touch commercial execution.
• Support Enterprise renewal strategy with the Renewals Team Lead: prepare T-120 renewal briefs, commercial prep and account research, pulling data and drafting documents.
• Ramp into A2 coverage in the first quarter, then run A2 renewals and complex mid-market escalations independently by the end of Q2.
• Help ship the playbooks, tooling and documentation that make renewals scalable.
• Work closely with CSMs, AEs, deal desk and Finance so handoffs are smooth and customers feel one team.
• Use AI tooling for account research, proposal drafting, forecast summaries and outreach, and help define a modern renewals function built on AI.

Required profile

• Process-oriented: able to hold many moving pieces together and build structure where it is missing.
• Commercial instinct: comfortable guiding customers through pricing, handling objections and negotiating terms.
• Clear and compelling communicator in writing and on calls.
• Grit and ambition: wants to build something rather than just follow a playbook.
• Curious about how plaintiff law firms practice, though prior legal knowledge is not required.
• Believes AI changes customer-facing work and wants to help shape the renewals function around it.

Required skills

• Advantage: hands-on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce).
• Preferred: 1-3 years in SaaS renewals, customer success operations, sales operations or account management.
• Preferred: exposure to the contract lifecycle (proposals, redlines, signature workflow) and comfort with usage data, product signals and forecast inputs.

What we offer

• Salary range of $92,000-$125,000 USD, plus equity.
• 401(k) program with employer matching.
• Health, dental, vision and life insurance, plus short and long term disability.
• Commuter benefits, workplace setup reimbursement and telecomm stipend.
• Flexible time off, holidays and quarterly team gatherings.
• In-office perks for employees working in the office.