Revenue Enablement Manager, Customer Success & Solutions Engineering

About the role

Eve is a legal AI platform for plaintiff law firms, growing rapidly with backing from top investors. As the enablement manager for its Customer Success and Solutions Engineering teams, you will build the skill and technical knowledge programs from the ground up, own technical launch and implementation readiness, and help the teams turn strong customer relationships into expansion and upsell.

Key responsibilities

• Design and run CS/SE upskilling and coaching programs on technical discovery and value articulation for new prospects and expansion opportunities
• Listen to call recordings to identify trends and diagnose skill and technical knowledge gaps
• Deliver enablement in multiple formats (live/virtual facilitation, roleplay workshops, eLearning)
• Build and maintain CS/SE certification tracks on product depth, troubleshooting and implementation best practices
• Own technical launch, implementation and pilot readiness, from SE-led prospect pilots to CS-led implementations and new-product pilots
• Own the team's DAAT (Discover, Assess, Act, Track) process for closing skill and technical knowledge gaps
• Enable CS/SE on technical qualification so they can assess fit before a pilot or implementation
• Help build the enablement calendar and partner with CS/SE leaders to prioritize topics
• Co-build and co-present coaching content with top performers, and partner with Product, Marketing, Finance, RevOps and Engineering on training

Required profile

• Background in Customer Success, Sales/Solutions Engineering or technical enablement at a B2B SaaS company
• Experience teaching technical qualification frameworks
• Strong instructional design and facilitation skills, able to run live coaching sessions
• Able to work independently and own a program end-to-end
• Nice to have: prior CSM or Sales/Solutions Engineer experience, CS platform experience (Gainsight, Vitally, ChurnZero), QBR content experience, API-level product knowledge, beta program experience, and legal tech or regulated vertical experience

What we offer

• Salary range of $130,000-$186,000 USD, plus equity
• 401(k) with employer matching, health, dental, vision and life insurance, and disability coverage
• Commuter benefits, telecomm stipend, flexible time off and holidays
• In-office perks and quarterly team gatherings