Records Support Associate I

About the role

CMT Services, Inc. is seeking a Records Support Associate I to provide on‑site, full‑time records‑keeping support to a Government client. The role requires an active Secret level security clearance and involves high‑volume clerical work with a focus on accuracy and data integrity.

Key responsibilities

• Digitally scan and perform image quality control for passport applications, Lookout records, and other consular vital records.
• Enter passport holds into the Department’s lookout system and communicate with DHHS regarding child‑support related holds.
• Identify appropriate filing systems for incoming records, including passport applications, consular reports of birth and death, and various lookout files.
• Perform quality control, integrate data into PPT databases, and ensure record integrity.
• Review and correct discrepancies in PRISM records and other database processing systems.
• Monitor production and transfer of data files from domestic and overseas passport agencies to ensure compliance with procedures.
• Assist in issuing certified copies of consular reports and prepare files for retention, disposition, and retrieval.
• Operate electronic database systems to process, search, track, retrieve, reconcile, update, and modify passport records.
• Respond to information requests from various agencies and perform complex searches using PIERS, PRISM, PLOTS, and other systems.

Required profile

• High school diploma or GED.
• Three years of office experience in a high‑volume production environment.
• Two years of experience with MS Word, PowerPoint, Excel, and Outlook.
• Excellent data entry, filing, and retrieval skills.
• Strong organizational abilities and the capacity to maintain composure under pressure.

Required skills

• MS Word
• MS PowerPoint
• MS Excel
• MS Outlook