Customer Service / Data Entry Representative

About the role

This full‑time position supports the Agency’s response to complaints filed under the No Surprises Act. You will work onsite in downtown Washington, DC, reviewing and processing health‑plan complaints.

Key responsibilities

• Review daily complaints, identify allegations and route them correctly.
• Screen complaints for jurisdiction and flag those requiring Agency notification within two business days.
• Enter and maintain complaint records in the Technical Assistance Inquiry System (TAIS).
• Contact complainants and health‑plan representatives to obtain missing information and log all communications.
• Correct data errors and support recurring reporting to the Agency.

Required profile

• High school diploma or equivalent.
• At least one year of data entry, case processing, claims, customer service, or administrative support experience.
• Clear written and telephone communication skills.
• Ability to work reliably onsite in Washington, DC.
• Authorization to work in the United States and obtain a federal suitability determination.

What we offer

• Hourly compensation of $24.20 ($19.11 base wage plus $5.09 health and welfare allowance).
• Paid sick leave from day one and paid federal holidays.
• Federal background investigation sponsored by the program and multiple openings with phased start dates.