Administrative and Operations Support Analyst

About the role

Cortina is seeking Junior‑ and Mid‑Level Administrative and Operations Support Analysts to provide day‑to‑day administrative, operational and business support to U.S. Border Patrol staff in a federal law‑enforcement environment.

Key responsibilities

• Support daily office operations, logistics, and administrative coordination.
• Prepare, format, organize and maintain documents, presentations and records.
• Enter, update and track data, compile information and assist with routine reports.
• Coordinate meetings, prepare agendas, document notes and track follow‑up actions.
• Provide administrative support to government executives and staff, including SharePoint content updates.
• Assist with quick‑response requests such as basic graphics for presentations and short‑term project support.

Required profile

• Excellent customer service and ability to work professionally in a federal law‑enforcement environment.
• Strong organizational, written and verbal communication skills.
• Ability to obtain and retain a CBP Background Investigation.
• Junior level: minimum 1 year relevant experience, high school diploma or associate degree.
• Mid level: minimum 3 years relevant experience, bachelor’s or associate degree.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• SharePoint knowledge (mid‑level).
• Basic data reporting tools, e.g., Power BI (preferred).

What we offer

• Medical, dental and vision insurance.
• Flexible Spending Account, Health Savings Account and dependent care reimbursement.
• Company‑paid life, short‑ and long‑term disability insurance.
• Matching 401(k) plan and voluntary term life insurance.
• Flexible PTO, maternity and paternity leave, federal holidays.
• Professional development opportunities.