Receptionist / Customer Service Representative

About the role

McWane Ductile New Jersey, a manufacturer of water distribution and infrastructure products, is hiring a Receptionist / Sales Support Representative in Phillipsburg. The role manages customer interactions, ensures accurate order processing and supports sales and shipping operations. It involves answering customer inquiries, entering and reviewing sales orders, coordinating shipping and delivery schedules and helping with product certifications and literature. The pay is between $22.00 and $24.00.

Key responsibilities

• Greet visitors professionally and monitor the sign-in process, issuing visitor badges
• Answer and screen phone calls, and handle letters and emails
• Support the sales department with clerical tasks such as filing, scanning and document preparation
• Enter and review sales orders accurately in the Microsoft D365 system
• Coordinate shipping, including scheduling loading and deliveries
• Monitor inventory levels and confirm product availability
• Resolve customer issues promptly and collect and distribute company mail

Required profile

• At least 2 years of relevant experience in a fast-paced shipping or logistics environment
• Excellent verbal and written communication skills
• Ability to adapt to changing shifts, work under pressure and manage several priorities at once
• Attention to detail and strong organizational skills

Required skills

• Knowledge of Microsoft D365
• Proficiency in Microsoft Office
• Experience with CRM systems, especially Sales LOGIX, is a plus

What we offer

• Medical, dental, vision and company-paid life insurance
• Vacation, PSL and paid holidays
• 401(k) with company match