Quality Assurance Analyst - US Recruitment & RPO Operations

About the role

Solvoglobal's Talent Factory team is looking for a Quality Assurance Analyst to help drive operational excellence across its Recruitment Process Outsourcing (RPO) operations. The role ensures candidate quality, ATS accuracy, process compliance and overall recruiting effectiveness. It suits people with a background in US recruitment, staffing or RPO who enjoy analysing processes to improve results.

Key responsibilities

• Review candidate profiles, screening notes and submissions before they are presented to clients
• Audit recruitment workflows for compliance with processes, quality standards and SLAs
• Monitor ATS accuracy, candidate statuses and documentation completion
• Identify quality gaps, process inconsistencies and improvement opportunities
• Track quality metrics and support quality scorecards and reporting
• Give feedback and recommendations to Recruitment Team Leaders
• Support continuous improvement and process standardisation initiatives

Required profile

• 2+ years of experience in US recruitment, staffing or RPO environments
• Strong understanding of candidate screening, qualification and submission processes
• Ability to assess candidate quality against job requirements and hiring manager expectations
• Excellent communication and feedback delivery skills

Required skills

• Experience using Applicant Tracking Systems (ATS)
• Strong analytical skills and attention to detail
• Nice to have: QA experience in recruitment, recruitment auditing, knowledge of recruiting KPIs and quality scorecards, and Lean, Six Sigma or continuous improvement methodologies

Interested candidates can apply through the company's application process or send their resume by email.