Office Services Manager - New York

About the role

Oliver Wyman, a business of Marsh, is looking for an experienced, people-focused Workplace Experience Manager to lead the day-to-day workplace experience of its New York office and oversee a portfolio of additional offices. It is a highly visible, onsite leadership role combining operational discipline with a hospitality mindset, based in New York City with an expectation of being onsite five days per week.

Key responsibilities

• Lead and coach the New York Workplace Experience team (initially two members), set expectations and service standards, and manage the employee lifecycle including recruiting, onboarding, performance reviews and recognition.
• Champion a hospitality mindset, maintain a visible presence in the office, gather feedback and turn it into practical improvements across New York and the portfolio offices.
• Lead daily office operations so the workplace is safe, clean, secure and well maintained, and oversee service providers and partners on agreed service levels.
• Act as main point of contact for workplace issues, coordinating with Facilities, Real Estate, Security, Technology, HR, Finance and others, and ensure compliance with health and safety, security, emergency preparedness and business continuity requirements.
• Manage the Workplace Experience operating budget (forecasting, expenditure, invoice review, procurement) and maintain accurate workplace documentation and occupancy records.
• Lead or support projects such as office moves, renovations, space changes and future openings, balancing employee experience, cost, timing and quality.

Required profile

• 7+ years of experience in workplace experience, hospitality, facilities, office operations, corporate real estate or a related field.
• 3+ years of people leadership experience, including coaching, developing and managing employees.
• Bachelor's degree or equivalent combination of education and professional experience.
• Experience managing operating budgets, working with vendors, and supporting space planning, office moves and renovations.

Required skills

• Strong organizational and project-management skills, with the ability to handle competing priorities.
• Working knowledge of workplace health and safety, security, emergency preparedness and business continuity.
• Strong written and verbal communication skills and executive presence.