Vice President, Transformation and Shared Services

About the role

The Vice President of Transformation and Shared Services partners with the COO to lead business transformation, Shared Services optimization and scalable operating models across SPS North America. The role turns business priorities into measurable improvements in productivity, cost efficiency, service delivery and client value, and may include client-facing work such as new business implementations and transitions. Work is remote within the continental United States, with some business travel (up to 25%).

Key responsibilities

• Partner with the COO and senior leaders to set priorities, own initiatives end-to-end and deliver measurable outcomes.
• Lead Shared Services optimization, operating model redesign, resource alignment and service delivery improvements.
• Redesign, simplify, standardize, consolidate or automate processes while protecting quality, compliance and client experience.
• Drive continuous improvement and root-cause analysis for sustained efficiency gains.
• Lead cross-functional delivery of client implementations, transitions and transformation projects, removing barriers and managing risk.
• Strengthen executive visibility through dashboards, KPIs and performance reviews, and partner with IT on automation and digital enablement.
• Advise the COO, represent SPS in client discussions and partner with Sales, Solution Design and Operations teams.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Information Systems or a related field; MBA preferred.
• 10-15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence or enterprise program management.
• Experience as a VP of Operations, senior operations executive or Chief of Staff, preferably in a B2B services organization.
• Demonstrated results in transformation, Shared Services optimization, complex implementations or operating model redesign.

Required skills

• Program management: planning, governance, resource alignment, risk and change management.
• Lean, Six Sigma or similar methods; Six Sigma Green Belt preferred, PMP a plus.
• Strong financial and analytical acumen, executive communication and stakeholder influence.

What we offer

• Pay range of $190,000-$200,000 USD.
• Career growth, learning and development, and recognition programs.
• Paid time off of at least 80 hours per calendar year for full-time employees.
• Medical, dental, vision, supplemental life, accident and critical illness insurance, plus pre-tax commuter and parking plans.