Team Lead - Language Services (HSTF)

About the role

KACE is hiring a Team Lead for its HSTF program, which manages teams of linguists on company language contracts. The Team Lead oversees daily operations, provides technical supervision to the linguists and acts as the main technical point of contact for the client's offices, stepping in as a linguist when needed. The position is non-exempt, paid $31.73 per hour, Monday to Friday at 40 hours per week, with travel to client sites required.

Key responsibilities

• Oversee daily operations so work is delivered on schedule, within budget and to quality standards.
• Serve as the primary technical contact for linguists and escalate concerns to the Associate Program Manager, Field Supervisor and Operations Supervisor.
• Implement company and client policies, run new-hire orientation and coordinate technical training through the company's learning management system.
• Monitor summaries, transcriptions and translations, produce weekly productivity reports and give feedback based on Level 2 and 3 inspections.
• Distribute schedules, coordinate debriefings with the client, and handle scheduling changes.
• Identify performance or policy issues, verify time, attendance, expense reports and project codes, and collect slang dictionary updates.
• Handle work surges, coordinate overtime or extra personnel, and support transcription projects during downtime.
• When not leading a project, work as a T&T Team Lead or Linguist.

Required profile

• Bachelor's degree (or active progress toward it) with 3 years' experience, or an associate degree with 5 years, or a high school diploma with 7 years.
• One year of management experience or one year supporting Title III projects preferred.
• Bilingual Spanish and English, at Level 3 or above in listening, speaking, reading and writing.
• Score of 90% or higher on all APOLLO assessments.
• Ability to obtain a Public Trust (law enforcement sensitive) clearance, a favorable credit check, and a background investigation and drug screening; must be a U.S. citizen or permanent resident who has lived in the U.S. for 3 of the last 5 years.
• Ability to travel to remote offices and to sit for long periods.

Required skills

• Microsoft Office Suite.
• Tracking and managing quality control compliance.
• Transcription and translation: 18-22 minutes of recorded conversation per 8-hour day and 55 WPM typing speed.
• Strong communication, prioritization and time-management skills.