Front Desk Virtual Assistant - Healthcare

About the role

Rockstar is hiring a skilled, dependable Front Desk Virtual Assistant for a full-time remote position supporting U.S.-based healthcare practices. You will act as a key point of contact for patients, support clinical scheduling and intake, manage insurance and prior authorization, and handle a wide range of administrative tasks using the client's existing systems.

Key responsibilities

• Schedule, confirm and manage patient appointments, handle rescheduling, cancellations and waitlists, and send reminders and follow-ups on no-shows
• Answer and return patient calls and emails, and route inquiries to the right clinical staff
• Guide new patients through intake, enter intake data accurately into the EMR, create patient charts and upload documents and signatures
• Verify insurance coverage and eligibility, obtain and track prior authorizations, and explain benefits and co-pays to patients
• Maintain accurate electronic patient records, process faxes and referrals, and support billing teams with documentation and claim follow-up
• Track Medicare signatures and discharge documentation, and comply with HIPAA in all communications

Required profile

• 2+ years of experience in a medical administrative, healthcare VA or front desk support role
• Experience with insurance verification, prior authorization and payer communication
• Excellent written and verbal English, ability to manage multiple priorities and work independently
• Reliable home office with a fast, stable internet connection suitable for HIPAA-compliant remote work
• Preferred: background in physical therapy, occupational therapy, speech therapy or pediatric therapy, and exposure to medical billing, CPT coding or claims follow-up

Required skills

• EMR data entry and documentation
• Preferred: familiarity with healthcare EMRs such as Prompt, WebPT or Raintree
• Preferred: Google Workspace (Drive, Gmail, Calendar, Sheets) and other cloud tools
• Preferred: patient communication platforms, scheduling software or task management tools

What we offer

• Competitive salary commensurate with experience
• Opportunities for professional development and long-term career growth
• Stable, full-time remote employment with U.S.-based healthcare clients