Office Coordinator – Clerical Support

About the role

Join the Cleveland Clinic Tradition Hospital team as an Office Coordinator Clerical, providing essential administrative support to 118 physicians across 18 specialties. You will be the first point of contact for patients and visitors, ensuring a smooth experience from check‑in to check‑out while supporting clinic operations.

Key responsibilities

• Answer phones, triage calls, schedule appointments, diagnostic tests and surgical procedures.
• Maintain physician calendars, obtain referrals/authorizations, and verify patient demographics and insurance information.
• Retrieve lab and radiology reports via Net Access and dictated reports via Total eMed.
• Assist with calendar, meeting and travel arrangements, and ensure proper documentation is completed.
• Communicate same‑day add‑on appointments and secure necessary authorizations.

Required profile

• High School Diploma or GED.
• At least two years of clerical or customer‑service experience.
• Knowledge of medical terminology (through experience or coursework).
• Basic math skills and strong computer proficiency.
• Excellent written and oral communication skills.

Required skills

• Microsoft Office applications (Word, Excel, Outlook).
• Net Access for lab and radiology report retrieval.
• Total eMed for handling dictated reports.