Medical Office Representative Float

About the role

AdventHealth is hiring a full-time, day-shift Medical Office Representative on a float basis at its facility in Greenwood Village, Colorado. The role welcomes patients, handles their information and keeps them informed throughout their visit.

Key responsibilities

• Welcome patients appropriately and update, verify and enter patient information, including insurance, billing and demographics.
• Process and scan all forms into the appropriate systems.
• Maintain operational flow by communicating patients' status to team members and keeping patients informed.
• Communicate with patients by phone and in person in a cordial, professional way.
• Educate patients on test locations, patient portal use and follow-up non-clinical actions.
• Ask for co-pays and outstanding balances respectfully but firmly at check-in.

Required profile

• High school graduate or equivalent.
• Effective communication in English, reading, writing, speaking and comprehending.
• Ability to build and maintain good working relationships with patients, employees and others.
• Ability to sort and file materials alphabetically or numerically.
• Ability to request and collect co-pays and outstanding balances.
• 1+ year of medical front office experience preferred.
• Basic Life Support (CPR) certification preferred.

Required skills

• Computer operation.
• Operating a copier, fax and scanner.

What we offer

• Medical, dental, vision, life and disability insurance from day one.
• Paid time off from day one.
• 403(b) retirement plan.
• 4 weeks of fully paid parental leave.
• Career development and whole-person well-being resources, including mental health support.
• Pet benefits.