Market Operations Manager, SmartBidder

About the role

SmartBidder, part of Ascend Analytics, is a fast-growing platform that optimizes bids for wholesale energy assets using probabilistic and AI-driven models; it manages more than 5 GW of battery storage across ERCOT, CAISO, PJM and ISONE. The Market Operations Manager leads the customer-facing analysts who keep these assets performing, reports to the SmartBidder Business Lead and works closely with Product, Engineering and Commercial teams. The role is hybrid and based in Boulder, Colorado.

Key responsibilities

• Lead, coach and develop a team of 4-6 analysts, covering hiring, onboarding, goals, prioritization, performance reviews and career development.
• Own the analyst side of the support rotation and new site onboardings, from scheduling and handoffs to go-live readiness.
• Balance analyst capacity across customers, ISO markets, trials and new site launches, and deepen expertise as the team grows.
• Build runbooks, checklists and training materials, and bring AI-enabled tools and automation into analyst workflows.
• Represent the analyst team with Product and Engineering: surface recurring issues, support QA/UAT and release readiness, and track metrics such as support volume, response and resolution times and onboarding cycle times.
• Run project and program management for team initiatives and communicate status and risks to the Business Lead and partners.

Required profile

• Bachelor's degree in a quantitative or technical field, or equivalent professional experience.
• 4+ years of experience in energy markets, energy software, analytics, technical operations, customer delivery or a related field.
• 1+ year of people management experience, including coaching and performance management.
• Demonstrated project and program management skills.
• Excellent written and verbal communication with analysts, engineers, commercial stakeholders, customers and executives.
• Interest in using AI-enabled tools for analysis, documentation and workflow automation.

Required skills

• Basic SQL or Python, and an understanding of APIs and data feeds.
• Preferred: familiarity with wholesale electricity markets and ISO operations, experience onboarding customers or running a support/on-call rotation, and tools such as Jira, Confluence, Wrike, ServiceNow or Zendesk.