Leave of Absence Coordinator

About the role

Sedgwick is hiring a Leave of Absence Coordinator in Eden Prairie, MN, to analyze reported leave requests and determine paid leave benefits according to client-specific plans, organizational policies and state and federal regulations. The role requires accurate, timely calculations, payments and adjustments, and keeps ongoing claim management within company service standards and industry best practices. The position is hybrid, with onsite collaboration, and candidates must live near the Center of Excellence in Eden Prairie.

Key responsibilities

• Analyze reported leave requests, including Family Medical Leave (FMLA), unpaid state, military and company-specific leave, and determine eligibility and certification in line with client plans and regulations.
• Establish FMLA and other unpaid leave claims and track and code documentation according to internal workflows.
• Review claim information to identify the action plan, determine benefits due and make timely case decisions.
• Communicate decisions and ongoing expectations clearly and professionally with claimants and clients by phone, written correspondence and/or the claims system.
• Maintain professional client relationships and provide excellent customer service.
• Meet the organization's quality program minimum requirements and perform other duties as assigned.

Required profile

• High school diploma or GED required; state certification or licensing in statutory leaves is beneficial.
• One year of administrative or general office experience, or an equivalent combination of education and experience; FMLA administration experience preferred.
• Knowledge of state and federal FMLA regulations.
• Excellent oral and written communication, including presentation skills.
• Ability to work in a team, handle multiple priorities and meet deadlines, and to exercise judgement within defined policies and procedures.

Required skills

• Proficiency with computers, including a working knowledge of Microsoft Office.
• Analytical and interpretive skills, and strong organizational and multitasking abilities.

What we offer

• Pay of $19.31 per hour.
• A stable, consistent work environment, both in-office and virtual, with a flexible hybrid arrangement.
• A comprehensive training program and a dedicated mentor and manager.
• Career development and promotional opportunities.
• A benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, and flexible spending or health savings accounts.