IT Support Administrator – Projects

About the role

The IT Support Administrator – Projects will own the annual hardware refresh program and manage intern onboarding/offboarding for IT assets. The role drives day‑to‑day project operations, ensures cross‑functional execution, and continuously improves processes using tools such as Jira, Confluence, Jamf, Intune, SCCM and Active Directory.

Key responsibilities

• Administer the yearly hardware refresh for computers and iOS devices, analyze data, and automate asset uploads.
• Plan, track and report on IT support projects in Jira, maintain dashboards, and document processes in Confluence.
• Manage intern hardware lifecycle, including onboarding, offboarding, collection and inventory updates.
• Provide training to IT technicians on Jamf, Intune, SCCM and related tools, and lead process‑improvement initiatives.
• Analyze annual data in Excel, prepare performance reports and present findings to IT leadership.

Required profile

• High school diploma or equivalent.
• At least 1 year of professional experience in IT support administration, project coordination and hardware asset lifecycle management.
• Experience supporting Microsoft technologies.

Required skills

• Jira and Confluence for project tracking and documentation.
• Jamf, Intune and SCCM for device management.
• Active Directory for user and device provisioning.
• Python scripting for automation.
• Excel for data analysis and reporting.