IT & Facilities Technician (Palo Alto & Petaluma)

About the role

Agile Robots, a global leader in industrial and humanoid robotics, is building its North American footprint and is hiring a hands-on IT & Facilities Technician for its Palo Alto and Petaluma offices. You will be the first point of contact for IT matters, working closely with the IT team in Munich, and will cover end-user support, device and asset management, robot setup and maintenance, and general site support.

Key responsibilities

• Onboard and offboard users: create and disable AD and Linux accounts, set up laptops and peripherals, prepare workspaces and recover, wipe and recycle equipment.
• Manage Windows and macOS devices: install and enroll them, deploy software and troubleshoot issues.
• Provide Level 1 and 2 IT support through the ITSM system, working with internal and external Level 3 support.
• Set up and commission robot systems, test benches and demo cells, and perform routine preventive maintenance, basic mechanical and electrical checks, firmware updates and cable replacements.
• Track devices, accessories and spares in inventory and flag reorders.
• Maintain meeting rooms, printers, AV and network cabling, assemble furniture and handle small repairs.
• Receive and inspect hardware, and prepare outbound shipments for demos and customer sites.
• Support the Munich IT team on infrastructure and information security, and travel regularly between Palo Alto and Petaluma, occasionally to other US sites.

Required profile

• E3+ years in on-premise IT support, including 3+ years of hands-on Windows 11 support and 3+ years of basic networking (switching, VLANs, Wi-Fi, structured cabling).
• Mechanical and electrical aptitude, with confidence using hand and power tools and reading wiring, assembly or maintenance documentation.
• Experience setting up, maintaining or repairing physical equipment such as robots, industrial machinery, lab or test hardware, AV systems or similar.
• Strong organization, time management and problem-solving skills, able to work independently across two sites.
• Valid US driver's license and excellent English communication.

Nice to have

• Advanced Windows 11 and macOS support, basic Linux (Ubuntu 24.04) and ITSM or device management platform experience.
• Robotics or automation exposure (ROS, PLCs, industrial networking, robot safety standards).
• Peripherals and meeting room technology experience, or facilities/electrical maintenance background.

What we offer

• Full-time, exempt position with a salary of $116,000 to $175,000 USD depending on experience and location.
• Performance-based bonuses and a benefits package including health, dental and vision insurance and a 401k plan.
• Paid time off and holidays, plus opportunities for professional development in robotics technology.