IT Engineer

About the role

Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You’ll be the go‑to person for employee IT support, device and identity management, and the systems that help Rho move fast.

Key responsibilities

• Serve as the primary point of contact for all employee IT support – hardware, software, access, and troubleshooting.
• Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure off‑boarding.
• Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), handling onboarding and off‑boarding.
• Manage the SF office’s IT infrastructure – networking, AV, conference rooms, and on‑site hardware.
• Build and document IT processes, runbooks, and self‑service resources that scale as Rho grows.
• Partner with Security, People, and Finance on access controls, compliance, and asset management.
• Lead IT onboarding for new hires to ensure a seamless day‑one experience.

Required profile

• 5+ years of IT support or IT operations experience, preferably in a fast‑paced, high‑growth environment.
• Hands‑on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
• Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
• Experience managing office IT infrastructure, including networking, AV, and conference‑room technology.
• Excellent troubleshooting skills and a customer‑service mindset.
• Clear communicator who can document processes and support non‑technical teammates.
• Willing and able to work on‑site five days per week in our SF office.

Required skills

• macOS
• Windows
• MDM tools
• Identity/SSO platforms
• Google Workspace
• Slack
• Networking
• AV and conference‑room technology

What we offer

• Salary range $90,000 – $180,000 per year.
• Equity participation.
• Healthcare benefits.
• Paid time off.