Inbound Sales Development Representative – Remote (US IT Services)

About the role

ISHIR, a digital product innovation studio and AI-native system integrator founded in 1999, is hiring an Inbound Sales Development Representative for its US IT Services business. The role is remote and covers US Central Time business hours (06:30 AM to 03:30 PM CST). You will be the first point of contact for US businesses reaching out through the website about software, AI, data or engineering talent, responding quickly, running introductory calls and qualifying prospects before they move to a project discovery session with senior leadership.

Key responsibilities

• Respond to all inbound leads within 1 business day by email and phone, and qualify them through 30-minute introductory calls covering needs, challenges, scope, budget, timeline and decision-makers.
• Sell consultatively, build rapport and route early-stage leads into nurture; re-engage existing web leads in HubSpot.
• Schedule discovery meetings with the Pre-Sales team or Sales Manager, prepare deal summaries and coordinate internal sync-up meetings.
• Stay the prospect's main contact for scheduling, follow-ups and document requests until the deal is handed off.
• Log every interaction in HubSpot, run daily sales and pre-sales syncs, and report weekly on lead volume, response times, meetings booked and held and lead quality.
• Use approved AI tools for research, call preparation, email drafts and meeting notes, reviewing their output for accuracy.

Required profile

• 5+ years in an inbound sales, SDR, BDR or inside sales role.
• Experience selling or supporting services such as custom software development, staff augmentation, software consulting or digital transformation.
• Direct experience with US-based prospects and excellent spoken and written English.
• Availability to work US Central Time business hours.
• Nice to have: familiarity with AI, data or cloud services; experience with AI-assisted sales tools; experience at a company where leadership closed deals after the SDR qualified them; software development knowledge.

Required skills

• Hands-on CRM experience (HubSpot strongly preferred).
• Confidence leading discovery calls with business owners, executives and technical stakeholders.