Hospitality Associate

About the role

Midtown is looking for a Hospitality Associate in Atlanta, the first point of contact for every interaction with its members and guests. The associate sets the tone for each visit through warm greetings, genuine goodbyes, quick resolution of questions or issues and memorable moments. The role suits people who love inspiring a sense of community, helping others and working in a collaborative team.

Key responsibilities

• Greet everyone entering the club warmly and seek to understand how to make each person's experience special
• Assist members with program registration, payment processing and scheduling
• Handle check-ins, answer questions and resolve issues; identify friction points and help find solutions
• Take part in service recovery
• Maintain cleanliness of front desk areas and contact housekeeping and maintenance when problems are reported
• Answer queries about club services and facilities, and follow procedures for consistent service delivery
• Complete transactions for paid services or goods and other assigned tasks, such as calling members with birthday greetings

Required profile

• Availability to work a flexible schedule, including evenings, weekends and some holidays
• Strong customer service skills and a great personality that connects with many people
• Ability to work quickly and calmly under pressure, with excellent communication and organizational skills
• Willingness to receive coaching and implement recommendations

Required skills

• Working knowledge of customer service standards
• Quick mental calculations when handling money
• Ability to handle multiple people and tasks efficiently