Global Product Support Engineer

About the role

Applied Materials seeks a Global Product Support Engineer to develop procedures, support new product launches, and resolve field issues for semiconductor equipment. The role involves close collaboration with engineering, manufacturing, quality, and customers.

Key responsibilities

• Develop new procedures, Best Known Methods (BKMs), and technical manuals for product installation, retrofit, and maintenance.
• Lead first‑chamber build and test activities, contribute to FMECA, and own CAPA processes.
• Provide on‑site and remote support for field issues, manage weekly issue meetings, and coordinate retrofits and beta testing.
• Partner with Quality & Reliability to address top field issues and conduct failure analysis when needed.

Required profile

• Demonstrated expertise in product support and knowledge of manufacturing and quality processes.
• Ability to develop training packages, technical documentation, and to lead small projects with manageable risk.

Required skills

• PLC product support
• FMECA methodology
• CAPA process management
• Failure Analysis (FA)
• JIRA issue tracking

What we offer

• Salary range $124,000 – $171,000 per year
• Comprehensive benefits and programs supporting health, wellbeing, and professional growth