Front Desk Receptionist – Shelter Operations

About the role

The Front Desk serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s Tigard Shelter. You will maintain a welcoming, safe, and trauma‑informed reception area while supporting shelter operations through administrative and data‑entry tasks.

Key responsibilities

• Greet and assist participants, visitors, and service providers in a professional, trauma‑informed manner.
• Answer and route phone calls, emails, and in‑person inquiries to the appropriate staff.
• Monitor entry/exit activity, maintain sign‑in logs, and ensure building security.
• Enter and maintain participant data, service records, and bed utilization information in HMIS and internal systems.
• Prepare logs, reports, and administrative documentation as assigned.
• Support daily shelter operations, including filing, copying, supply tracking, and work‑order coordination.
• Assist with participant check‑ins, orientations, and intake processes.

Required profile

• High school diploma or equivalent.
• At least one year of experience in administrative support, customer service, or front‑desk operations.
• Strong communication and interpersonal skills with diverse populations.
• Ability to remain calm, professional, and solution‑focused in fast‑paced or crisis situations.
• Understanding of confidentiality, professional boundaries, and trauma‑informed engagement.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Google Workspace or similar platforms.

What we offer

• Medical, dental, and vision insurance.
• Employee Assistance Program (EAP) for confidential counseling, financial and legal support.
• Individual Retirement Account (IRA) savings option.
• Paid time off, sick leave, and paid holidays.
• Wellness time and professional development opportunities.