Forward Deployed Engineer

About the role

Rowspace is seeking founding Forward Deployed Engineers who thrive at the intersection of deep technical work and customer impact. You will own post‑sale technical relationships, embed in customer workflows, and build production‑grade, integrated solutions on their data.

Key responsibilities

• Embed with customers to build custom integrations, pipelines, and new workflows directly in their environment.
• Troubleshoot and optimize retrieval quality, LLM performance, and data ingestion in live production settings.
• Partner with AI Deployment Managers to drive adoption and unlock new use cases.
• Act as the voice of the customer, surface platform gaps, and work with engineering to productize solutions.
• Turn customer‑specific builds into reusable platform integrations and develop scalable playbooks.

Required profile

• 2–5+ years as a software engineer or in a technical customer‑facing role (FDE, solutions/implementation engineer).
• Strong technical foundation with proficiency in Python and SQL, comfortable handling messy real‑world data (PDFs, Excel, inconsistent formats).
• Familiarity with AI/ML concepts such as RAG, embeddings, LLMs, and retrieval systems.
• Customer‑obsessed, high agency, and a builder’s mindset.
• Excellent communicator who can translate technical details for non‑technical stakeholders.

Required skills

• Python
• SQL
• AI/ML concepts (RAG, embeddings, LLMs, retrieval systems)

What we offer

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with employer match.
• Monthly commuter stipend, free daily lunch, and stocked snack bar.
• Regular team offsites for bonding and strategy.