F&B Area Manager - Bistro Collins

About the role

The F&B Area Manager for Bistro Collins assists the Director of Food and Beverage in managing the outlet, including planning, organizing, directing and coordinating its activities. The goal is efficient operation, quality products that exceed guest expectations and a friendly, professional service.

Key responsibilities

• Maintain outlet staffing levels and represent the Director of Food and Beverage in their absence
• Ensure adherence to departmental and Loews Hotels guidelines, policies and procedures
• Keep the outlet running smoothly, efficiently and cost-effectively, covering labor management, service supervision and inventory control
• Supervise outlet activities personally to ensure quality delivery of product and service
• Interact with guests frequently to ensure satisfaction
• Prepare storeroom requisitions and keep operational costs within budget; review daily payroll reports and control labor costs
• Communicate daily with the Executive Chef or Sous Chef on reservations, large parties and VIPs
• Interview, train, appraise, coach, counsel and discipline staff according to Loews standards, and evaluate performance and set goals and training needs
• Follow New Hire Training and the Star Service Competency program, attend hotel and departmental meetings, and stay informed on promotions and events
• Evaluate guest needs, guest mix and competitors and recommend product and operational changes
• Work the restaurant floor during peak service times, keeping in touch with the bar and room service
• Other duties as assigned, teamwork, and compliance with safety, hygiene, recycling, uniform and grooming standards

Required profile

• Associate of Science degree or higher in Hospitality or Food Service Management
• Two years of management experience in a hotel or independent "quality" food service operation
• Certification as Food Service Manager or equivalent, or ability to obtain it
• Flexible schedule including weekends and holidays

Required skills

• Thorough knowledge of up-scale food service operations
• Management, leadership, organizational and communication skills
• Ability to run efficient control processes while meeting guest satisfaction criteria

What we offer

• Health and wellness benefits, 401(k) with company match
• Paid sick days, vacation, holidays, bereavement leave and pet bereavement
• Tuition reimbursement and training and development opportunities
• Pet insurance and complimentary meals in the Team Member Café
• Team member hotel rates and other discounts and perks