Executive Director, UHealth Access Operations

About the role

The Executive Director, UHealth Access Operations provides executive leadership and oversight for enterprise access operations, including referral management, continuity of care, centralized scheduling, contact center services, and diagnostic access functions. This role develops and executes strategies that improve patient access, operational performance, care coordination, and service delivery across the health system.

Key responsibilities

• Develop and execute strategic plans and operational objectives for enterprise access operations.
• Provide executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.
• Lead development and implementation of standardized operating models, workflows, and service standards.
• Drive initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.
• Establish performance goals, accountability measures, and use metrics and analytics to monitor performance.
• Oversee departmental budgets, resource allocation, and workforce planning.
• Lead and develop management teams responsible for multiple operational service lines.
• Partner with clinical, operational, physician, and administrative leaders to support organizational priorities.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum 10 years of relevant experience.
• Proven ability to align departmental goals with enterprise-wide strategy.
• Strong financial and resource management capabilities.
• Demonstrated adaptability and experience leading transformational change.
• Excellent communication and influencing skills.

Required skills

• Strategic planning and execution.
• Financial management and budgeting.
• Resource allocation and innovation leadership.
• Technology and data analytics understanding for performance measurement.

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, tuition remission, and more.