Enterprise Customer Success Manager

About the role

Rad AI is seeking an experienced Enterprise Customer Success Manager to drive adoption, retention, and expansion of its AI‑powered radiology solutions. You will act as a trusted advisor for radiology groups and hospital systems, ensuring they realize value from the platform.

Key responsibilities

• Serve as a trusted advisor throughout the post‑implementation lifecycle, guiding product adoption, value realization, and renewals.
• Develop and maintain executive relationships with radiology partners, conducting regular check‑ins and Strategic Business Review meetings.
• Represent the voice of the customer to Product and Machine Learning teams, influencing roadmap decisions.
• Ensure smooth onboarding for new partners by educating IT, leadership, and radiologists.
• Monitor accounts, respond quickly to queries, and identify opportunities for continuous improvement and growth.

Required profile

• Bachelor’s degree or higher.
• 3+ years of customer success experience in a healthcare or SaaS environment.
• Strong relationship‑building, communication, and project‑management skills.
• Ability to work in the Western time zone and collaborate across functions.

Required skills

• Practical knowledge of SaaS solutions, implementations, and technical concepts.

What we offer

• Comprehensive medical, dental, vision, and life insurance.
• 401(k) with employer match, HSA, FSA, and DCFSA.
• Flexible PTO policy and paid holidays.
• Annual equipment stipend and company‑wide offsite events.