Patient Navigation Program Advisor

About the role

Rad AI is seeking a Patient Navigation Program Advisor to help design and support follow‑up programs for radiology findings. You will work closely with implementation, customer success, and product teams to ensure seamless care coordination.

Key responsibilities

• Partner with implementation and customer success to design follow‑up programs tailored to each customer’s staffing, referral patterns, and EHR.
• Advise on configuration decisions such as worklist setup, letter templates, outreach cadences, and resolution reasons.
• Support navigator training, user acceptance testing, and serve as the clinical resource for customers during the first months live.
• Provide navigator perspective to product requirements, design reviews, and prioritization.
• Review follow‑up recommendations with the clinical team and help define which steps need clinical judgment versus software automation.
• Codify successful follow‑up program practices into training material, playbooks, and benchmarks.

Required profile

• 2+ years experience in radiology follow‑up, navigation, or care coordination (e.g., nurse navigator, radiology technologist, coordinator).
• Hands‑on experience managing a follow‑up worklist and tracking patients through to completed follow‑up, including handling unreachable patients and missing orders.
• Comfort working across major EHR platforms (Epic, Cerner, Meditech or similar) and understanding order, result, and patient communication flows.
• Self‑direction, ability to work in a fast‑moving small team, and availability during US business hours for customer‑facing sessions.

Required skills

• Epic
• Cerner
• Meditech

What we offer

• Comprehensive medical, dental, vision, and life insurance.
• HSA with employer match, FSA, DCFSA, and 401(k) plan.
• Flexible PTO policy, paid holidays, and annual equipment stipend.
• Company‑wide offsites, periodic team events, and a supportive, inclusive culture.