Director, Customer Engagement & IMO Data Partnerships

About the role

The Data Innovation, Partnerships and Products (DIPP) team sits within the Data Products and Foundations pillar of SPT and focuses on trusted, scalable data access and partnerships that support better decision-making across Novartis. This Director role oversees Novartis's existing strategic data partnerships within DIPP, keeping them compliant and of high quality so that teams have the right systems, processes and data access. It is a remote position open anywhere in the U.S., with about 20% travel and no relocation provided.

Key responsibilities

• Oversee the performance and outcomes of external data partnerships, including third-party platforms, vendors and technology solutions.
• Develop and execute the organization's data partnership strategy, identifying critical data needs.
• Partner with Customer Engagement and the Integrated Marketing Organization to build partnerships that support scalable customer engagement, omnichannel activation, field execution, marketing effectiveness, segmentation and integrated customer experiences.
• Identify and evaluate innovative data offerings and explore where AI can be responsibly integrated into partnership models and commercial use cases.
• Set data quality SLAs and metrics with external partners and enforce data quality, security and compliance standards with Data Monitoring and Standards.
• Facilitate data acquisition from requirements gathering through integration into Novartis's platforms, and establish oversight mechanisms for partnerships.
• Support data stewardship practices and provide performance metrics and governance reports to senior leadership.
• Coordinate training and awareness initiatives on best practices and continuously evaluate partnerships to maintain standards.

Required profile

• Bachelor's or Master's degree in Information Management, Computer Science, Business Administration or a related field.
• At least 8 years of experience in pharmaceutical, healthcare or a pharmaceutical-focused data vendor establishing and managing data partnerships, with a focus on data management and translating data to support use cases.
• Expert understanding of data partnership principles, frameworks and best practices, with a proven ability to forge strategic collaborations with external data providers.
• Preferred: experience as a data vendor or working extensively with data vendors, functional or therapeutic area teams.
• Ability to navigate data-related risks such as privacy, security and compliance while building partnerships.
• Curiosity about emerging data capabilities, including AI-enabled tools and advanced analytics.

Required skills

• Familiarity with regulatory requirements and industry standards for data privacy and security.
• Leadership, communication and stakeholder management skills.
• Analytical and problem-solving skills, with risk assessment for external data partnerships.

What we offer

• Expected salary of $185,500 to $344,500 per year, with a performance-based cash incentive and possible annual equity awards.
• Benefits including health, life and disability coverage, a 401(k) with company contribution and match, and a time-off package.