Customer Success Coordinator (Memberships)

About the role

The Customer Success Coordinator will support and grow the Popverse membership community, delivering exceptional member experiences through support, engagement programs, and onsite event execution.

Key responsibilities

• Serve as primary contact for members, providing timely support and resolving issues.
• Plan and execute year‑round engagement initiatives, communications, benefit promotions and community programs.
• Manage onsite membership experiences at ReedPop events, including lounges, wristband distribution and signage.
• Gather and analyze member feedback and engagement trends to recommend improvements.
• Partner with marketing to create clear, engaging communications across email, web and events.

Required profile

• Previous experience in marketing communications, membership programs or customer engagement.
• Strong written and verbal communication skills with a customer‑first mindset.
• Excellent organizational and project‑management abilities.
• Willingness to travel and work onsite at events, including evenings and weekends.

Required skills

• Email marketing
• CRM platforms
• Customer service tools
• Community‑management platforms
• Event‑management platforms