Community Service & Civic Engagement Operations Manager

About the role

The Operations Manager leads the operational infrastructure for the Community Service & Civic Engagement (CSCE) program, enabling the team to deliver large‑scale student and staff engagement initiatives. Reporting to the Director of CSCE, this role ensures efficient logistics, budget stewardship, and office management.

Key responsibilities

• Direct operational logistics for CSCE events and programs, including travel, catering, venue booking and vendor coordination.
• Develop and implement replicable logistics frameworks for signature programs such as Alternative Breaks, Global Service Week and Volunteer Fairs.
• Lead accurate tracking of program budgets, process purchases, reimbursements and vendor payments, and produce regular budget reports.
• Establish and maintain office systems, supply management, scheduling and onboarding processes for staff and student workers.
• Recruit, hire and supervise 2‑3 part‑time student workers, providing mentorship and performance feedback.

Required profile

• Bachelor's degree in business administration, higher education or a related field.
• 3‑5 years of progressive experience in office management, program operations or administrative coordination, preferably in higher education or nonprofit settings.
• Demonstrated ability to develop operational systems, manage competing priorities and oversee budgets.
• Strong interpersonal and communication skills with experience building collaborative relationships.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with Salesforce, WorkDay and Concur (preferred).
• Budget stewardship and financial record‑keeping.
• Planning and executing large‑scale events and programs.