Client Success & Delivery Lead

About the role

We are looking for a client‑facing delivery leader who will own assigned accounts, drive meetings, and ensure delivery status is transparent without constant senior‑leader intervention.

Key responsibilities

• Act as the primary day‑to‑day contact for clients, leading meetings with clear agendas, recommendations, decisions and next steps.
• Translate strategy into weekly delivery plans, coordinate specialists across paid media, SEO, creative, websites, email, analytics and automation.
• Identify and flag scope creep, pricing or contractual risks early, and provide clear recommendations.
• Turn performance data into commercial recommendations and verify all client‑facing outputs before delivery.

Required profile

• Proven experience leading US‑client meetings in a digital marketing agency, consultancy or similar environment.
• Excellent spoken and written English with confidence to communicate with senior stakeholders.
• Strong project and account‑management discipline across multiple concurrent accounts.
• Proactive, organized and commercially aware in a fast‑moving setting.

Required skills

• Paid media
• SEO
• Website development
• Email marketing & CRO
• Analytics and reporting
• Use of AI tools for research, briefs, reporting and documentation