Client Project Manager (US)

About the role

nPlan, a Series B startup using project plan data and machine learning to forecast project outcomes for construction and infrastructure, is looking for a Client Project Manager for its Commercial team in the US. The role owns and grows strategic client relationships, with change management at its core: helping clients change how their planning and delivery teams work so they get real value from the platform. It is remote-first, with occasional travel within North America (about 3-5 times per year) and limited international travel.

Key responsibilities

• Own the change roadmap for how a client adopts data-driven forecasting, from onboarding to embedding nPlan in daily decisions
• Act as the primary contact for assigned clients, keeping engagement clear, moving and satisfied
• Understand each customer's goals and coordinate internally to resolve issues and improve outcomes
• Identify opportunities to deepen relationships and expand usage of nPlan
• Build and maintain trusted relationships across client organisations and advocate for the change at every level

Required profile

• Several years leading change management or process transformation on major capital projects, ideally embedding new technology or ways of working in a large, multi-stakeholder organisation; candidates with a background in construction or infrastructure project delivery, management consulting capital projects practices, or 3+ years in construction technology are ideal
• Solid understanding of planning and risk management concepts
• Strong communication skills and confidence engaging stakeholders from planning teams to senior executives
• Proven track record of leading process and behaviour change, especially where technology was central
• Customer-first mindset, commercial acumen and relationship-building skills, with excellent organisational skills for managing multiple client engagements

What we offer

• Salary of $155k-$185k OTE and a generous equity package
• Flexible hours, remote-first with no constant site presence
• Holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave

Applicants should include the word "crane" in their application. The process includes an intro chat, a role-specific interview or assignment, a culture/values interview and a final collaboration stage, usually completed within 3-4 weeks.