Client Executive – Commercial Lines Middle Market

About the role

Ironside Insurance Group is seeking a senior Client Executive to lead the client experience for a growing portfolio of Mid‑Market Commercial Clients. This hybrid role blends strategy, renewal management, producer support, carrier relations, and team mentorship.

Key responsibilities

• Collaborate on service strategy and client experience for VIP middle‑market clients.
• Lead renewal planning, including exposure review, timeline management, carrier strategy, proposal development, and client presentations.
• Partner with producers to retain and grow key accounts while providing industry specialty education.
• Review coverage programs, identify gaps, and recommend improvements.
• Coordinate service work, documentation, certificates, endorsements, audits, and policy checks with client managers.
• Build strong carrier relationships and advocate for clients during underwriting, claims, and renewal negotiations.
• Manage complex service issues, coverage questions, claims concerns, billing problems, and client escalations.
• Mentor internal team members as the company expands its commercial service model.

Required profile

• At least five years of direct commercial insurance experience in an independent agency or brokerage.
• Property & Casualty license (CPCU or CIC preferred).
• Strong technical knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, builders risk, professional liability, and management liability coverages.
• Understanding of carrier appetites, submission quality, underwriting questions, and coverage negotiation.
• Experience with real estate, construction, advanced industries, life‑science, and loss‑sensitive or captive programs is a plus.
• Ability to lead renewal strategy and communicate confidently with business owners, developers, CFOs, underwriters, and producers.

Required skills

• Property & Casualty licensing
• CPCU or CIC designation (preferred)
• Technical expertise in property, general liability, commercial auto, umbrella/excess, workers compensation, builders risk, professional liability, management liability

What we offer

• Competitive base salary with performance‑based increases and bonus opportunities
• 401(k) with up to 4% company match after 90 days
• Comprehensive health, dental, and vision benefits for employees and dependents
• Group life insurance, short‑ and long‑term disability, and accidental death insurance fully paid by Ironside
• Generous flexible time off and paid holidays
• Parental leave
• Remote work equipment and support for an ideal workspace