Chief of Staff & Project Manager to the COO

About the role

The Chief of Staff & Project Manager (CoS/PM) partners directly with the Chief Operating Officer to translate strategic vision into actionable plans across the enterprise. This high‑visibility role acts as the COO’s right‑hand, managing time, priorities, and cross‑functional execution in a fast‑moving environment.

Key responsibilities

• Convert the COO’s strategic priorities into defined workstreams, milestones, owners, and deliverables.
• Maintain the enterprise time‑and‑action calendar, ensuring clear timelines, dependencies, and accountability for every initiative.
• Lead end‑to‑end program management for cross‑functional projects spanning merchandising, supply chain, store operations, digital, marketing, and finance.
• Anticipate risks, surface roadblocks early, and mobilize stakeholders to resolve issues.
• Design and run the COO’s operating rhythm, including monthly reviews, quarterly planning sessions, and off‑site meetings.
• Prepare agendas, pre‑reads, capture decisions, and track action items to closure with relentless follow‑through.
• Serve as a trusted intermediary, representing the COO’s intent in meetings they cannot attend.
• Prepare high‑quality materials for board meetings, executive reviews, town halls, and external engagements.

Required profile

• Director‑level experience operating in ambiguous, fast‑paced environments.
• Proven ability to lead cross‑functional initiatives without formal authority.
• Exceptional organizational and communication skills, with a focus on clarity and execution.
• Strong analytical mindset and ability to synthesize complex information quickly.

Required skills

• Advanced project‑management and program‑management capabilities.
• Expertise in building and maintaining enterprise‑wide calendars and operating rhythms.
• Proficiency in preparing executive‑level presentations and decision‑oriented meeting materials.