Retail Lending Administrative Assistant

About the role

The Retail Lending Administrative Assistant supports daily operations of the real‑estate sales platform and provides administrative assistance across Retail Lending, Business Banking, Secondary Marketing, Dealer Services, and Loan Servicing.

Key responsibilities

• Maintain and file reports, schedule conference calls, arrange travel, and prepare documents for management and technical staff.
• Ensure the real‑estate sales platform complies with policies, regulations, and internal guidelines, and manage configuration, testing, and releases.
• Identify and resolve system inefficiencies, support user onboarding, and act as liaison between vendors and business units.
• Coordinate vendor relationships, monitor expenses, and assist with marketing material preparation for the mortgage sales team.

Required profile

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3‑5 years of system management or similar administrative experience.
• Strong organizational skills, attention to detail, and ability to prioritize workload.
• Ability to work under pressure and adapt to changing priorities in a deadline‑driven environment.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience with system configuration, testing, and user support.