Banquet Captain

About the role

The Loews Vanderbilt Hotel in Nashville, part of Loews Hotels & Co., is looking for a dynamic, hands-on Banquet Captain. As the leader on the floor, you will oversee banquet and catered events from setup to breakdown, coordinate service teams and keep food and beverage presentation to a high standard.

Key responsibilities

• Lead and oversee all assigned banquet functions, ensuring spaces are set up to specification and service runs smoothly from setup through breakdown.
• Review Banquet Event Orders (BEOs) and coordinate with culinary, sales and operations teams so events are delivered accurately and on schedule.
• Assign service stations, delegate tasks and give hands-on leadership to banquet team members.
• Monitor food and beverage service for quality, presentation, timing and guest satisfaction.
• Work with culinary leadership so banquet menus meet company standards and guest expectations.
• Anticipate guest needs, resolve concerns professionally and stay visible throughout events.
• Plan and schedule banquet staffing, run pre-shift meetings and communicate service standards.
• Train, coach and mentor team members through feedback, performance development and recognition.
• Keep banquet equipment, supplies, inventory and event documentation (cover counts, reporting, billing) accountable.
• Ensure compliance with food safety, sanitation and workplace safety policies and keep facilities clean and ready.

Required profile

• Preferred: three or more years as a Banquet Captain in a high-volume, upscale hotel or free-standing restaurant/banquet operation.
• Alcohol service certification or ability to obtain it within the required timeframe.
• Knowledge of banquet and food service techniques and standards, and strong leadership, communication and organizational skills.
• Ability to lift and carry food service trays of 35+ pounds and to work well in fast-paced environments.
• Flexible availability to work weekends, holidays and varied shifts.
• High school diploma or equivalent preferred.

Required skills

• Proficiency in Microsoft Office
• Familiarity with POS systems and basic financial reporting

What we offer

• Health and wellness benefits and 401(k) with company match
• Paid sick days, vacation, holidays and bereavement leave
• Pet insurance and paid pet bereavement
• Free onsite parking and 50% off monthly bus passes
• Meals in the Team Member Cafeteria, community volunteer opportunities and training and tuition reimbursement
• Hotel discounts and other perks