Associate HRIS Analyst (Workday)

About the role

The Workday Support Specialist / Associate HRIS Analyst reports to the Director, HRIS and handles Tier II production support, HR technology administration, testing, reporting and foundational Workday configuration. The role works closely with HR Shared Services, Payroll, Benefits and business stakeholders to resolve issues, improve processes and keep data accurate. It is a full-time, exempt position based remotely in the USA, with a salary of $90,000-$110,000 plus a performance-based bonus.

Key responsibilities

• Investigate and resolve escalated cases and requests through the Help and Request processes
• Diagnose and fix Workday issues around business processes, routing rules, notifications and inbox tasks
• Monitor Workday transactions and meet service level agreements
• Create and maintain foundational org structures and core HCM configuration under the guidance of senior team members
• Maintain business process notifications, tasks and document distribution
• Load core HCM data with EIB and validate results, and help with HCM builds such as Distribute Documents or Tasks
• Build knowledge articles, job aids and standard operating procedures
• Support reporting requests, analyse data discrepancies and take part in audits and data validation
• Run UAT and regression testing for Workday releases and enhancements
• Perform weekly, monthly, quarterly and yearly system tasks, including year-end tasks and alerts

Required profile

• Bachelor's degree in human resources, IT or a related field, or equivalent experience
• 2 to 3 years of HRIS Level 2 support experience with SLAs
• 1 to 3 years of hands-on Workday Core HCM configuration
• Ability to work across time zones and adapt to changing scope

Required skills

• Creating and editing business processes, custom reports and dashboards
• Strong Excel and reporting skills
• Excellent written and verbal English
• Detail-oriented, analytical and collaborative

Benefits mentioned include health, vision and dental insurance, 401k, paid time off and volunteer days.