Assistant Front Office Manager

About the role

The Loews Miami Beach Hotel is looking for an experienced and dynamic Assistant Front Office Manager to lead its guest services team. As the face of front desk operations, the role champions service standards, inspires the team and creates seamless guest experiences, balancing operational precision with a warm, welcoming approach.

Key responsibilities

• Oversee daily operations of the Front Office team and lead and mentor team members to maintain high performance, morale and adherence to service standards.
• Manage payroll processes, including scheduling, timecard edits and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and work with housekeeping to meet guest preferences.
• Develop and deliver training programs for team growth and operational excellence.
• Serve as the main point of contact for internal and external inquiries.
• Conduct audits and keep accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve efficiency, respond to emergencies, and ensure guest and team safety.
• Attend mandatory training sessions and meetings, and perform other assigned duties.

Required profile

• Bachelor's degree or relevant work experience required.
• At least two years of guest service experience in hotel hospitality preferred.
• At least one year in a guest service leadership role preferred.
• Ability to stand for long periods of time required.
• Regular attendance in line with standards; varying schedules may be needed to reflect business needs.

Required skills

• Experience with a Property Management System preferred; Opera system preferred.
• Knowledge of budgeting, forecasting and financial analysis in a hotel setting preferred.

What we offer

• Health and wellness benefits and 401(k) with company match.
• Paid sick days, vacation, holidays, bereavement leave and pet bereavement.
• Tuition reimbursement and training and development opportunities.
• Pet insurance and complimentary meals in the Team Member Café while working.
• Team member hotel rates and other discounts and perks.