Administrative & Customer Support Practice Director

About the role

Robert Half is recruiting an Administrative & Customer Support Practice Director in Charlotte, NC. The Practice Director maintains strong performance metrics, leads the staffing professionals they supervise, takes part in hiring new hires and communicates effectively across the organization.

Key responsibilities

• Drive revenue-generating activities and practice group performance, and meet productivity standards individually and for the staff.
• Manage time, plan and multi-task, make quality decisions and reach target performance metrics.
• Attract and source talent, train, develop and retain staff, and achieve pricing goals.
• Recognize and act quickly on business trends on a daily and weekly basis.
• Communicate clearly, promote collaboration, motivate and lead by example, and manage change efforts.
• Resolve issues with internal staff, clients and candidates, run effective meetings and lead customer retention and expansion strategies.
• Build customer loyalty through superior service and follow the Core 4 principles.
• Lead with character, build trust and respect, and foster an inclusive, diverse and equitable work environment.

Required profile

• 1+ years of talent solutions and/or management experience, or equivalent.
• Proven performance in a Talent Manager role.
• Demonstrated success in business generation and business development.
• Bachelor's degree or equivalent, preferred.

Required skills

• Excellent communication, presentation and problem-solving skills.
• Proficiency in MS Office, databases and other technology systems.

What we offer

• A base salary and paid time off.
• Group health, life and disability insurance and retirement savings plans.
• Training, client relationship management tools and career advancement opportunities.