Account Manager

About the role

We are seeking an experienced Account Manager to manage and grow a portfolio of buy‑side clients, driving engagement, retention and revenue expansion. You will build trusted relationships with portfolio managers, quantitative analysts, investment strategists, economists, risk professionals and procurement teams.

Key responsibilities

• Own a portfolio of buy‑side client relationships as the primary commercial contact.
• Develop multi‑threaded relationships across investment, research, quantitative, risk, strategy and procurement teams.
• Identify and execute upsell and cross‑sell opportunities, expanding use cases, teams, asset classes and geographies.
• Partner with Product Sales Specialists and internal experts to develop account strategies and convert expansion opportunities.
• Act as a strategic advisor, helping clients apply ISI’s data to investment research, idea generation, portfolio positioning, risk management and performance analysis.
• Own renewals, proactively manage renewal risks and drive net revenue retention.
• Maintain accurate Salesforce records, opportunity updates and reliable revenue forecasting.

Required profile

• Proven experience in buy‑side account management, client success or relationship management within financial data, SaaS or B2B information services.
• Strong understanding of how institutional investors use data, analytics and research for investment decisions and risk management.
• Ability to navigate complex organisations, influence senior stakeholders and collaborate across Product, Sales, Client Success, Finance and Legal.
• Commercial mindset with a track record of driving retention, expansion and revenue growth.
• Excellent communication, presentation and relationship‑building skills.

Required skills

• Salesforce
• Power BI (or similar reporting tools)
• APIs, data feeds, cloud delivery models and system integrations

What we offer

• Competitive reward and commission structures with quarterly sales awards.
• Hybrid working model across global offices.
• Career growth through ongoing training and internal promotion.
• Diverse, inclusive environment with over 40 nationalities represented.